Are You Leaving Money on the Table with Your Current Telecom Cost Control Programs?

Most organizations know that they need to regularly review their telecom bills for errors. Two of the ways they do this is to engage a third-party generalist or use a Telecom Expense Management (TEM) provider.

Neither of these options will catch all errors. You might be surprised to find out how much money is left on the table – often tens of thousands of dollars per month.

To understand why these solutions are not doing the best job for you, we need to examine both.

Third-party generalist “auditors” - Carrier Agents

A generalist offers services other than just telecom bill audits – procurement services, consulting, network design, contract negotiation, optimization, etc. They offer an “audit” as a loss-leader which gives them the opportunity to identify other more lucrative opportunities to sell their services. The “audit” is often just a brief review of services with recommendations to change carriers. Your organization may be able to cut costs in this way. But ultimately this is NOT in your organization’s best interests. Once you do switch carriers, you lose any opportunity you had to recover overcharges which you paid in error. And, you may no longer have leverage in negotiations with the carrier.

Agents represent the carrier’s best interests – not yours.

Because carrier agents are paid by the carriers, your organization’s best interests will always come second. These agents will not jeopardize their relationship with the carriers to battle billing disputes on your behalf.

Telecom Expense Management (TEM) providers

TEM providers can identify some errors in billing, but they cannot spot the anomalies in your bills that an auditing expert can in a deep-dive audit.

We worked with one of the largest healthcare providers in the country while they were using a TEM solution to audit their telecom bills. In a single month, we identified an additional $800,000 in erroneous billing that their TEM provider did not catch.

How do you know what your TEM solution doesn’t know?

Hire an audit specialist – Overcharge Recovery Group.

Auditing is all we do. We have over 30 years of industry expertise and tax/surcharge expertise second to none.

We work for you and you alone. We receive no compensation from any party other than our clients.

We will fight for your rights and make sure that your organization receives every last dollar to which you are entitled.

Contact Christine Nesbitt at or 424-241-2196. Want to find out how much your organization is overpaying? We offer a no-cost, no-obligation review