The problem

Phone company bills are notoriously inaccurate.

Phone billing errors add up. Add them to back to your budget. Significant savings and refunds are often overlooked in your phone company bills — wireless, wireline, internet access, and data network services.

A CONTINGENCY audit can be very effective in finding refunds and savings you didn’t know about. Refunds return money directly to your budget to help fund critical projects.

What do the experts say? 

The Gartner Group says: Organizations which are not auditing their phone bills on a regular basis are forfeiting an extra 10% or more of their network services spend to the Phone Companies. Historical audits recover overpayments, identify stranded assets and increase budget efficiency.

Everyone is stretched.

During these uncertain economic times, all organizations — large and small — are carefully watching how every dollar is spent. Times have been tough. Information Technology budgets are severely constrained. There are many competing critical priorities and not enough resources. The result: trying to do “more with less”, which can often feel impossible.

If you find errors, you must dispute within 6 months – or you lose your rights.

What we do

We help organizations like yours come in under budget by correcting phone bill errors and negotiating for refunds for past overpayments.

We do this by thoroughly reviewing the phone bills you are currently paying then putting our expertise in telecom expense management to work for you.

We work on contingency – you owe nothing unless we bring you savings/refunds.

Our process makes it easy for you: we review your current invoices, identify billing errors and overpayments, ensure accurate billing going forward, and obtain refunds for the money you paid in error.

billing dispute resolution

Review. We start by collecting your phone bills: all voice, data, internet access and wireless carrier invoices and contracts. We work offsite and online to minimize disruption to your regular business operations. We thoroughly analyze each invoice down to the individual billing element “USOC” level. We deep dive into the intricacies of your carrier contracts.

Reduce. We initiate investigations of our findings with your carriers, and file billing disputes in the prescribed way that preserves your rights. We manage the process step by step through to resolution. We take the necessary steps to ensure that you don’t continue to pay in error. Then we verify correction by reviewing subsequent invoices, and we catch errors as they occur.

Refund. We put our negotiation skills and tenacity to work to make sure you receive the maximum refund to which you are entitled.

Why work with Overcharge Recovery Group?

For over 20 years our clients have relied on us to put an end to phone bill errors.

We find more money than the average auditor.

Why?

Because we look at areas often overlooked such as tax/surcharge.

We find savings and refunds even for companies which perform their own internal reviews and/or use external Telecom Expense Management.

Why?

Our ability to achieve results is based on our 4 core advantages:

telecom expense management

Results to Date

$0
Cumulative Refunds
$0
Annualized Savings

Our No-Risk Guarantee:

We work strictly on CONTINGENCY. If we find nothing, you owe nothing.

We achieve results solely from billing errors. We are paid out of the money you currently overpay to the phone companies.

We are completely carrier-neutral. You do NOT need to change carriers or migrate to new technologies.

We can achieve significant cost savings without optimizing your network (eliminate unused services).

Ready to Stop Wasting Money?

Let us take a look at your phone bills. You have nothing to lose.

Click the button below to get started

Request a No-Cost, No-Obligation Preliminary Assessment

What clients are saying

Overcharge Recovery Group recovered more than $300,000 a year back into my operational budget. After our teams worked to find reductions internally, ORG found savings where we did not have the knowledge, expertise, or time. They found incorrectly billed taxes, unnecessary fees, and missed discounts on our hospital telecommunication bills. The retroactive credits and ongoing savings allow us to invest in other IT initiatives making our organization more effective in providing patient care and serving our mission of Caring, Health, Teaching, Serving All. ORG was easy to work with and I highly recommend them!”

- Nick Volosin, Chief Technology Officer

“It has been a relief to have them working behind the scenes and with vendors directly. They find us money, and save us time and headaches.”

- Michael Aubry, Director of Technical Services, Marin General Hospital - Greenbrae CA

Overcharge Recovery Group found us $50,000 per month in savings from recovered overcharges. In addition, they got us refunds of $138,000 – it’s almost impossible now to get that kind of money back from a telecom carrier.

- Daniel Baker, Director IT, Kaweah Delta Health Care District - Visalia CA

“They have been a great partner who works in the background to find us money!”

Jim McManus, CFO, Marin General Hospital - Greenbrae CA

Overcharge Recovery Group recovered more than $150,000 from a single vendor for us. They have been easy to work with and have proven to be tireless in their efforts to find every dollar they can! It has been a relief to have them working behind the scenes and with vendors directly. They find us money and save us time and headaches.”

- Michael Aubry, Director of Technical Services

“ORG has provided a seamless and professional service that saved our staff time, and took over the burden of getting refunds from the telecom carriers.”

- Mitchell Watson, Chief Financial Officer, Tenet Emanuel Medical Center - Turlock CA

“Working with ORG has been positive and seamless, as they work in the background and deal with the telecom carriers directly. That gave us the space and time to do our essential work at the hospital. I highly recommend Overcharge Recovery Group.”

- Daniel Baker, Director IT, Kaweah Delta Health Care District - Visalia CA

“ORG saved us $56,000 per month, and got refunds of $371,000.  They found overcharges that we didn’t even know about. They looked backward for years and found rebates, refunds and credits“

- Dean Shold, Chief Technology Officer, Alameda Health System – Oakland CA

“ORG has provided a seamless telecom audit service that saved our staff time and relieved the difficult burden of getting refunds from the telecom carriers.”

- Ed Tyrrell, SVP Finance, Houston Methodist Hospital - Houston TX

Overcharge Recovery Group has superb knowledge of telecommunications billing nuances including taxes, fees/pricing structure and workflow/business strategies etc. In addition to the savings that ORG has identified for our organization, ORG has generously shared their knowledge and/or findings to ensure future independence. Most importantly, ORG has conducted themselves in a professional manner demonstrating the utmost of integrity with respect to business practices.”

- Matthew LaVallee, Chief Financial Officer

Overcharge Recovery Group saved Houston Methodist $127,000 per month plus refunds over $367,000.

- Ed Tyrrell, Senior Vice President Finance, Houston Methodist Hospital - Houston TX

Overcharge Recovery Group saved us at Emanuel Hospital $29,000 per month and got refunds of $57,000. They cut our telecom costs by 2/3rds per month.

- Mitchell Watson, Chief Financial Officer, Tenet Emanuel Medical Center - Turlock CA

They got us refunds of $370,000 from a single vendor. And they saved us $49,000 per month from unnecessary taxes and surcharges on the phone bills.

- Jim McManus, Chief Financial Officer, Marin General Hospital - Greenbrae CA

Our valued clients include