Voice and data communications are the lifeblood of business operations. All too often, customers are unaware of what is hidden among the many charges on your phone bills. Many of these are what is now referred to as "junk fees". These pesky additional charges slip under the radar and can really increase your spend. This guide is about [...]
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Contributed by Chuck Vondra, Communications Strategies: www.com-strat.com Why, When and How Health Care organizations should consider Cloud migration for their communications platforms Organizations began seriously considering cloud communications platforms in the 2010–2012-time frame. At that time adoption was most prevalent among less risk averse industries like high tech startups, small, less capitalized businesses and multi- location organizations. Like other technology [...]
Introduction In the ever-evolving landscape of business telecommunications, the management of Early Termination Fees (ETFs) in voice and data service contracts is a critical concern for large enterprises. As reliance on network service providers like AT&T, Lumen, and Verizon intensifies, it becomes imperative for businesses to navigate these fees with acumen to avoid unforeseen financial burdens. This comprehensive guide [...]
Navigating telecom billing disputes can be a treacherous path filled with misunderstandings, one of which we recently encountered. A front-line representative from a phone company stated, "We can only refund overcharges for the last six months." However, this interpretation mixes two distinct concepts: the period within which a customer can report a problem and the actual recovery period. [...]
In today's fast-paced business world, controlling costs is a top priority for organizations of all sizes. One area that often goes overlooked but can significantly impact the bottom line is IT network services costs. We recently had the opportunity to chat with one of our past clients who shared his three New Year's resolutions for [...]
Contributed by Barb Grothe Originally posted on nojitter.com Generative AI-based chatbots cannot think, reason, or show emotion. Be careful with all the latest technology and stay in control of its answers. Recently I used the standard search engines and asked: “Exactly how much money did Microsoft invest in OpenAI?” (Open AI is the company behind [...]
Finance people tell us they’re always looking for ways to cut costs. They understand their fiduciary responsibility to their organization, and the Bottom Line guides all of their decisions. They understand ROI –how much time, effort and cost it takes to bring in a dollar of profit. So, when the opportunity arises to uncover cost [...]
In the wake of the COVID-19 pandemic, the healthcare industry has experienced a seismic shift towards digital transformation. This transformation has not only revolutionized healthcare practices but has also opened new horizons for improving patient care and optimizing operational efficiency. Let's explore how digital transformation is reshaping healthcare and the critical role that service providers [...]
Contributor: Jane Laino Originally posted on nojitter.com 1. Before a Move Are your inventory records accurate and complete? If not, it is possible to neglect to move a service important to your operations (such as a fax line used for incoming orders). If inventory records are not up to date, your firm could be paying to relocate [...]
In the aftermath of the Covid Pandemic and the resulting economic impact, organizations — big and small — are carefully watching how every dollar is spent. Technology budgets are severely constrained. There are many competing critical priorities and not enough resources. The result: trying to do "more with less", which can often feel impossible. So what now? One area [...]