“The Six-Month Window” – Common Misconceptions in Telecom Billing


Navigating telecom billing disputes can be a treacherous path filled with misunderstandings, one of which we recently encountered. A front-line representative from a phone company stated, "We can only refund overcharges for the last six months." However, this interpretation mixes two distinct concepts: the period within which a customer can report a problem and the actual recovery period. [...]